Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
support@bonelesscouch.net

If your return is accepted, we will send you:

  • A return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back without prior approval will not be accepted.

For any return-related questions, you can always reach out to us at support@bonelesscouch.net.

Damages and Issues

Please inspect your order upon arrival. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

❌ We also do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about a specific item, feel free to contact us.

Exchanges

The fastest way to get what you want is to:

  1. Return the original item
  2. Once approved, place a new order

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Conditions:

  • Item must be unused and in original packaging
  • Tags must be intact
  • Proof of purchase is required

Refunds

You will be responsible for covering the return shipping costs. Shipping fees are non-refundable.

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time: up to 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
support@bonelesscouch.net