Privacy policy

Last updated: April 12, 2026

Boneless Couch (“we”, “our”, or “us”) operates this website and provides all related services, products, and features (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you use our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We collect personal information depending on how you interact with our store, including:

1. Information You Provide

Name
Email address
Phone number
Billing & shipping address
Payment details
Account login details

2. Automatically Collected Information

IP address
Browser and device details
Website activity (pages visited, products viewed, cart activity)
Cookies and tracking technologies

3. Order & Transaction Information

Products purchased
Order history
Payment confirmations
Returns and exchanges

4. Customer Support Information

Messages, emails, or inquiries you send to us

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support
Manage your account
Improve our website and services
Personalize your shopping experience
Send updates, promotions, and marketing (you can opt out anytime)
Prevent fraud and ensure security
Comply with legal obligations

Sharing Your Information

We may share your personal information with:

Shopify (our eCommerce platform)
Payment processors
Shipping and logistics partners
Marketing and advertising partners
Legal authorities (if required by law)

These parties only use your data to help us operate our business.

Shopify & Third-Party Services

Our store is hosted on Shopify. Shopify may process your personal data to provide and improve its services.

Learn more here:
https://www.shopify.com/legal/privacy

We may also use third-party tools (analytics, ads, etc.) that collect data to improve performance and marketing.

Cookies & Tracking Technologies

We use cookies to:

Improve your browsing experience
Remember your preferences
Analyze website performance
Show relevant ads

You can disable cookies in your browser settings, but some features of our site may not function properly.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Request data portability
Opt out of marketing communications

To exercise any of these rights, contact us at:
support@bonelesscouch.net

Data Security & Retention

We take reasonable steps to protect your personal information. However, no system is 100% secure.

We retain your data only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal data from minors.

International Data Transfers

Your information may be stored and processed outside your country, including in the United States and other regions where our service providers operate.